Frequently Asked Questions

Here you’ll find answers to some of our frequently asked questions.

GENERAL INFO

How do I open an account?

That’s easy! All you have to do to open an account by entering your name, email address, and password and you'll get your free video hosting - Bamboo Free account. 

You can log in to your platform immediately and start your video upload.

What’s included in the free video hosting?

Your Bamboo Free account includes a video hosting platform, content management with 25GB of video storage & unlimited video streaming*
A Bamboo Cloud player that you can embed your content on your site. 

* Subject to fair use

How much does it cost?

Here’s the good news: Bamboo Free is free forever!
So you can create your own viewing platform and upload and stream your content easily.

Bamboo Free is free but not as robust as the different plans product suites.

See which Bamboo plan suits your business model best, so you can deliver the best experience to your users and viewers.

Do you have a public roadmap?

Yes, we have a public Roadmap!

Here you can see our video platform plans for the future and add your opinion, we would love to hear from you!

Where can I find tutorials about using your video hosting platform and different features?

You can find a lot of info on our knowledge center.
If you still have questions, we are always available on our support.

Hope you enjoy our free video hosting platform

Do you have OTT apps or OTT services

Yes, we have a full suite of OTT apps for: iOS, Android, tvOS, Android TV, Roku, Amazon Fire, Samsung, LG and Xbox.

PRODUCT SUITES & FEATURES

Do you support video upload?

Glad you asked — all you need to do is click on the “+Add ” widget inside the Media Module and you’ll be prompted to upload your video and audio files.
You made it really easy, we support uploading from- desktop, Dropbox, download link, and YouTube. Any files you upload are automatically saved inside your Media Folder so you can access them easily at any time.

How do I brand my video player?

Branding your player is easy!
Branding your player can be done in the "edit" panel of each video, just follow these guidelines.
You’ll be able to update your brand colors, add your logo, and more in a snap.

Do you have mobile & TV OTT apps?

We have fully native apps for Android, Android TV, iOS, TVOS, Roku, and Amazon Fire Tv.
Contact our sales team to learn more. 

Can people download my content?

Not unless you give them permission! The Bamboo Cloud platform is fully secure, so no one can download it and you retain rightful ownership of your content.

Do you support white-labeling?

Yes!
We support both the option to build your very own white-labeled OTT site & apps, or even to be a reseller with your white-labeled platform.
Contact our sales team to learn more. 

Can’t find what you’re looking for? Click here to contact us

phone icon